Update - We are continuing to monitor for any further issues.
Apr 01, 2025 - 14:33 PDT
Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.
Mar 04, 2025 - 18:03 PST
Monitoring - Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to winter storms. We appreciate your patience when receiving, shipping, or rating your orders.
Resolved -
This incident has been resolved.
Mar 27, 09:47 PDT
Monitoring -
The ongoing issues with tracking have been identified and we are currently working towards a solution, and tracking updates will be backfilled once 100% resolved.
Resolved -
This incident has been resolved.
Mar 24, 16:42 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 24, 16:25 PDT
Identified -
Our USPS Label creation processor encountered an issue via 3rd party. The issue has been identified, and a fix is being implemented.
Mar 24, 13:18 PDT
Investigating -
Our USPS Label creation processor encountered an issue via 3rd party. We're currently investigating the cause.
Mar 24, 13:03 PDT