Mercari Status Page Status

Delays in Customer Support Response Due to High Volume

Update - We are continuing to monitor for any further issues.
Apr 01, 2025 - 14:33 PDT

Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Mar 04, 2025 - 18:03 PST

Shipping Service Disruption Due to Winter Storms and Severe Weather

Monitoring - Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to winter storms. We appreciate your patience when receiving, shipping, or rating your orders.

Please see latest status below:
USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
Mar 19, 2025 - 09:53 PDT

Mobile Apps Operational

Web site Operational

Listing Operational

Purchasing Operational

Shipping Operational

Rating Operational

Payouts Operational

Verification Operational

Customer Service Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2025

Unresolved incident: Delays in Customer Support Response Due to High Volume.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Issues with shipment tracking identified

Resolved - This incident has been resolved.
Mar 27, 09:47 PDT

Monitoring - The ongoing issues with tracking have been identified and we are currently working towards a solution, and tracking updates will be backfilled once 100% resolved.

We appreciate your patience.
Mar 26, 14:39 PDT

Mar 26, 2025

Mar 25, 2025

No incidents reported.

Mar 24, 2025

USPS Label creation is experiencing issues

Resolved - This incident has been resolved.
Mar 24, 16:42 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 16:25 PDT

Identified - Our USPS Label creation processor encountered an issue via 3rd party.
The issue has been identified, and a fix is being implemented.
Mar 24, 13:18 PDT

Investigating - Our USPS Label creation processor encountered an issue via 3rd party.
We're currently investigating the cause.
Mar 24, 13:03 PDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Mar 18, 2025

No incidents reported.