Monitoring - Due to catastrophic flooding, our staffing levels are significantly reduced.
We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs.
Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app.
Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans.
Mercari considers an item lost in transit 30 days after the last tracking event.
We appreciate your patience and understanding during this time.
Aug 19, 2025 - 17:18 PDT
We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs.
Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app.
Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans.
Mercari considers an item lost in transit 30 days after the last tracking event.
We appreciate your patience and understanding during this time.
Aug 19, 2025 - 17:18 PDT
Identified - We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner.
We appreciate your patience and will provide updates as soon as we have more information.
Aug 15, 2025 - 12:02 PDT
We appreciate your patience and will provide updates as soon as we have more information.
Aug 15, 2025 - 12:02 PDT
Mobile Apps
Operational
Web site
Operational
Listing
Operational
Purchasing
Operational
Shipping
Degraded Performance
Rating
Operational
Payouts
?
Operational
Verification
Operational
Customer Service
Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance