Service Status Page
Delays in Customer Support Response Due to High Volume
Monitoring - We are currently experiencing higher than usual volumes due to the recent outage, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Sep 11, 2025 - 21:21 PDT
Mobile Apps Operational
Web site Operational
Listing Operational
Purchasing Operational
Shipping Operational
Rating Operational
Payouts ? Operational
Verification Operational
Customer Service Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance Sep 27, 2025 23:30 - Sep 28, 2025 00:30 PDT

Our shipping system is currently undergoing maintenance. During this time, tracking updates for all carriers and USPS label generation will be temporarily unavailable.

We appreciate your patience and will restore full service as soon as possible.
Posted on Aug 28, 2025 - 14:48 PDT
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025
USPS Tracking Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:00 PDT
Scheduled - Due to scheduled USPS maintenance, tracking updates will be temporarily unavailable.

We appreciate your patience and will restore full service as soon as possible.
Sep 11, 10:23 PDT
Sep 14, 2025
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Some users may be experiencing slower performance on Mercari
Resolved - This incident has been resolved.
Sep 11, 22:24 PDT
Update - We are aware that parts of the Mercari platform may be responding more slowly than usual, and our team is currently investigating the issue. We will continue our investigation and appreciate your patience while we work to resolve this.
Sep 11, 21:49 PDT
Investigating - We are currently investigating reports of increased latency affecting various parts of the Mercari platform
Sep 11, 18:33 PDT
Delays in USPS Tracking Updates
Resolved - This incident has been resolved.
Sep 11, 21:17 PDT
Identified - We’re currently experiencing delays in USPS tracking information. Our team is actively investigating the issue in collaboration with our shipping partner.

We appreciate your patience and will provide updates as soon as we have more information.
Aug 15, 12:02 PDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
USPS Tracking Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 17:00 PDT
Scheduled - USPS will be performing maintenance on their tracking. During this time tracking will not be updated.
Sep 5, 13:11 PDT
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage