Mercari Status Page Status

Delays in Customer Support Response Due to High Volume

Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Feb 10, 2026 - 08:54 PST

Shipping Service Disruption: Winter Storms

Monitoring - Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to many winter storms We appreciate your patience when receiving, shipping, or rating your orders.

Please see latest status below:
USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
Jan 23, 2026 - 11:31 PST

Mobile Apps Operational

Web site Operational

Listing Operational

Purchasing Operational

Shipping Operational

Rating Operational

Payouts Operational

Verification Operational

Customer Service Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 17, 2026

No incidents reported today.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

USPS Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Feb 11, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 18:00 PST

Scheduled - USPS has scheduled maintenance on February 11, starting at 6:00 PM PST, and it may last up to 4 hours.

During this time, USPS tracking updates may be temporarily unavailable. If you run into issues, please try again after the maintenance window.

Thanks for your patience!
Jan 30, 12:02 PST

Feb 10, 2026

Unresolved incident: Delays in Customer Support Response Due to High Volume.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

Scheduled maintenance

Completed - The scheduled maintenance has been completed.
Feb 3, 07:20 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 07:00 PST

Scheduled - Mercari is currently undergoing maintenance. We'll be back soon.

Thanks for your patience!
Feb 1, 20:21 PST