Service Status Page
Identified - Item view counts and other seller metrics are not updating. This affects the Seller Dashboard as well as the view counts shown for each item on My listings(web) and the Selling page (app). The numbers you see may be from a previous day.
This affects the display of these numbers only. Your listings, orders, and shipping are not affected, and click and like counts are still updating. No data has been lost. Views and other metrics continue to be recorded and will appear once updates resume.
We are working to restore normal data updates and will post an update here.
Aug 14, 2026 - 18:24 PDT
This affects the display of these numbers only. Your listings, orders, and shipping are not affected, and click and like counts are still updating. No data has been lost. Views and other metrics continue to be recorded and will appear once updates resume.
We are working to restore normal data updates and will post an update here.
Aug 14, 2026 - 18:24 PDT
Monitoring - We are aware that some sellers experienced USPS rejecting Mercari prepaid shipping labels as "unpaid postage" earlier today (August 14). This is a USPS-side issue. USPS has applied a temporary fix, if your label wasrejected, please try dropping off your package again. It should now be accepted.
We are continuing to monitor the situation and will update this page as we learn more.
Aug 14, 2026 - 16:55 PDT
We are continuing to monitor the situation and will update this page as we learn more.
Aug 14, 2026 - 16:55 PDT
Identified - Delays in Customer Support Response Due to High Volume
Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Aug 14, 2026 - 10:59 PDT
Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Aug 14, 2026 - 10:59 PDT
Mobile Apps
Operational
Web site
Operational
Listing
Partial Outage
Purchasing
Operational
Shipping
Degraded Performance
Rating
Operational
Payouts
Operational
Verification
Operational
Customer Service
Degraded Performance
Search
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
USPS Scheduled Maintenance Mar 20, 2026 17:00 - Mar 21, 2026 01:00 PDT
USPS has a scheduled maintenance window on March 20, 2026 at 9:00 AM PST, which will last up to 8 hours. During this time, tracking information may be intermittently unavailable. Thanks for your patience!
Posted on Mar 19, 2026 - 13:14 PDT
Posted on Mar 19, 2026 - 13:14 PDT