Mercari Status Page Status

Delays in Customer Support Response Due to High Volume

Update - We are continuing to monitor for any further issues.
Apr 01, 2025 - 14:33 PDT

Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Mar 04, 2025 - 18:03 PST

Mobile Apps Operational

Web site Operational

Listing Operational

Purchasing Operational

Shipping Operational

Rating Operational

Payouts Operational

Verification Operational

Customer Service Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 28, 2025

No incidents reported today.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

Shipping Service Disruption Due to Winter Storms and Severe Weather

Resolved - This incident has been resolved.
Apr 22, 16:24 PDT

Update - We are continuing to monitor for any further issues.
Apr 22, 16:23 PDT

Update - We are continuing to monitor for any further issues.
Apr 4, 09:44 PDT

Monitoring - Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to winter storms. We appreciate your patience when receiving, shipping, or rating your orders.

Please see latest status below:
USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
Mar 19, 09:53 PDT

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.