Service Status Page
Delays in Customer Support Response Due to High Volume
Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Feb 10, 2026 - 08:54 PST
Shipping Service Disruption: Winter Storms
Monitoring - Delays and disruptions can be expected for inbound and outbound shipments across portions of impacted area due to many winter storms We appreciate your patience when receiving, shipping, or rating your orders.

Please see latest status below:
USPS: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
FedEx: https://www.fedex.com/en-us/service-alerts.html
UPS: https://www.ups.com/us/en/service-alerts.page
Jan 23, 2026 - 11:31 PST
Mobile Apps Operational
Web site Operational
Listing Operational
Purchasing Operational
Shipping Operational
Rating Operational
Payouts Operational
Verification Operational
Customer Service Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

USPS Scheduled Maintenance Feb 11, 2026 18:00-22:00 PST

USPS has scheduled maintenance on February 11, starting at 6:00 PM PST, and it may last up to 4 hours.

During this time, USPS tracking updates may be temporarily unavailable. If you run into issues, please try again after the maintenance window.

Thanks for your patience!
Posted on Jan 30, 2026 - 12:02 PST
Feb 10, 2026

Unresolved incident: Delays in Customer Support Response Due to High Volume.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Feb 3, 07:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 07:00 PST
Scheduled - Mercari is currently undergoing maintenance. We'll be back soon.

Thanks for your patience!
Feb 1, 20:21 PST
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
USPS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 31, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 17:00 PST
Scheduled - USPS has scheduled maintenance on January 30, 2026, starting at 5:00 PM PST, and it may last up to 8 hours.

During this time, USPS tracking updates may be temporarily unavailable. If tracking doesn’t load, please check back after the maintenance window.
Jan 30, 11:59 PST
Jan 30, 2026
Jan 29, 2026
Delays in Customer Support Response Due to High Volume
Resolved - This incident has been resolved.
Jan 29, 08:56 PST
Monitoring - We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Jan 12, 19:41 PST
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

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