All Systems Operational

Mobile Apps Operational
Web site Operational
Listing Operational
Purchasing Operational
Shipping Operational
Rating Operational
Payouts Operational
Verification Operational
Customer Service Operational
Search Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 25, 2026

No incidents reported today.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Some Instant Pay payouts may be delayed or show an incorrect status
Resolved - This incident has been resolved.
Oct 23, 21:53 PDT
Monitoring - Some Instant Pay withdrawals made since October 21 may still show as "requested" or show an incorrect status in the app. We are checking each affected payout with our payment provider and will update every affected account. We will post another update here once we have confirmed the results. If you have questions about a specific payout, please contact our Help Center. We apologize for the inconvenience.
Oct 23, 13:52 PDT

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Possible temporary maintenance on Mercari
Resolved - This incident has been resolved.
Oct 21, 10:39 PDT
Investigating - We are addressing a security vulnerability in third-party software and may temporarily pause the Mercari app and website to install an update.
Our services remain available at this time.

No unauthorized access or information leaks related to this matter have been confirmed.

We will post a follow-up with timing and details as we learn more.
We apologize for any inconvenience and appreciate your patience.
Oct 21, 09:35 PDT

Oct 20, 2026

Some (0.2%) of iOS App customers can't access Help Center
Resolved - This incident has been resolved.
Oct 20, 16:50 PDT
Investigating - For the customers who can't access our Help Center please contact us via email support@mercari.com. We apologize for the inconvenience
Oct 19, 14:57 PDT

Oct 19, 2026

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

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