Service Status Page
Scheduled Customer Service System Maintenance
Incident Report for Mercari Status Page
The system maintenance is now fully completed 🎉

However, some previously created support tickets may not appear in your inquiries. We're also experiencing a large volume and are answering inquiries as quickly as possible. If you have not received a response from Customer Support after 48 hours, please create a new ticket.

We appreciate your patience and apologize for any inconvenience this may have caused.
Posted Jul 07, 2024 - 21:19 PDT
Good news! Our maintenance is complete and you can now create new inquiries or item returns. 🚀

Please note:
- Some previously created support tickets may not appear in your inquiries as we are still performing data maintenance to restore your previous tickets.
- You might experience a delay in response as we have just restarted with the new system. For urgent issues, please create a new ticket.
We apologize for any inconvenience and thank you for your understanding.
Posted Jun 25, 2024 - 02:46 PDT
We will be conducting scheduled planned maintenance to our Contact Us portal between June 24, 2024 10:00 PM PDT to June 25, 2024 4:00 AM PDT.

During this outage, you will not be able to access the inquiry page for Customer Support or submit a return request.
Posted Jun 17, 2024 - 19:36 PDT
This incident affected: Customer Service.