Scheduled Customer Service System Maintenance
Incident
Report for Mercari Status Page
Resolved
The system maintenance is now fully completed 🎉
However, some previously created support tickets may not appear in your inquiries. We're also experiencing a large volume and are answering inquiries as quickly as possible. If you have not received a response from Customer Support after 48 hours, please create a new ticket.
We appreciate your patience and apologize for any inconvenience this may have caused.
However, some previously created support tickets may not appear in your inquiries. We're also experiencing a large volume and are answering inquiries as quickly as possible. If you have not received a response from Customer Support after 48 hours, please create a new ticket.
We appreciate your patience and apologize for any inconvenience this may have caused.
Monitoring
Good news! Our maintenance is complete and you can now create new inquiries or item returns. 🚀
Please note:
- Some previously created support tickets may not appear in your inquiries as we are still performing data maintenance to restore your previous tickets.
- You might experience a delay in response as we have just restarted with the new system. For urgent issues, please create a new ticket.
We apologize for any inconvenience and thank you for your understanding.
Please note:
- Some previously created support tickets may not appear in your inquiries as we are still performing data maintenance to restore your previous tickets.
- You might experience a delay in response as we have just restarted with the new system. For urgent issues, please create a new ticket.
We apologize for any inconvenience and thank you for your understanding.
Investigating
We will be conducting scheduled planned maintenance to our Contact Us portal between June 24, 2024 10:00 PM PDT to June 25, 2024 4:00 AM PDT.
During this outage, you will not be able to access the inquiry page for Customer Support or submit a return request.
During this outage, you will not be able to access the inquiry page for Customer Support or submit a return request.
This incident affected: Customer Service.