Delays in Customer Support Response Due to High Volume

Incident Report for Mercari Status Page

Resolved

This incident has been resolved.

Posted Jan 29, 2026 - 08:56 PST

Monitoring

We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.

Posted Jan 12, 2026 - 19:41 PST

This incident affected: Customer Service.