Issues with Instant Pay

Incident Report for Mercari Status Page

Resolved

Issues with Instant Pay have been resolved. We will continue to monitor performance.

Posted Apr 03, 2021 - 18:50 PDT

Identified

We have identified a problem with Instant Pay requests affecting some Chase Bank Mastercard debit cards.

We are working with our payment processing partner to resolve the problem.

In the meantime, if you have a problem requesting a payout using Instant Pay, you may try another debit card, or request a payout using Direct Deposit.

Posted Apr 03, 2021 - 17:52 PDT

Investigating

We're currently investigating elevated refusal rates with Instant Pay.

Posted Apr 03, 2021 - 07:26 PDT

This incident affected: Payouts.