Service Interruption to Customer Support Response

Incident Report for Mercari Status Page

Monitoring

Due to catastrophic flooding, our staffing levels are significantly reduced.

We are currently triaging all requests and responding based on urgency and priority. If your request can wait, please hold off on creating a ticket so we can prioritize urgent needs.

Please note that requests for cancelation and tracking updates will experience significant delays. All tracking updates are available on the carrier website or in-app.

Users may request a cancelation in-app 15 days from the shipped date if there are no tracking scans.
Mercari considers an item lost in transit 30 days after the last tracking event.

We appreciate your patience and understanding during this time.

Posted Aug 19, 2025 - 17:18 PDT

This incident affects: Customer Service.