Delays in Customer Support Response Due to High Volume

Incident Report for Mercari Status Page

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 14:00 PDT

Monitoring

We are currently experiencing higher than usual volumes due to the recent outage, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.

Posted Sep 11, 2025 - 21:21 PDT

This incident affected: Customer Service.