Delays in Customer Support Response Due to High Volume

Incident Report for Mercari Status Page

Monitoring

We are currently experiencing higher than usual volumes due to the recent outage, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.

Posted Sep 11, 2025 - 21:21 PDT

This incident affects: Customer Service.