Purchase errors

Incident Report for Mercari Status Page

Resolved

This incident has been resolved.

Posted May 30, 2024 - 15:34 PDT

Update

Issues with purchase errors have been resolved.
We will continue to monitor performance.

Posted May 30, 2024 - 15:24 PDT

Monitoring

A fix has been implemented to address most errors, and we are continuing to monitor the situation. As a workaround in case you do see an error message for "the payment amount in incorrect," retrying the purchase is likely to resolve the issue.

Posted May 28, 2024 - 01:57 PDT

Investigating

Some customers may see an error when trying to make a purchase, showing "the payment amount is incorrect."

We are actively working to resolve the issue.

Posted May 27, 2024 - 07:20 PDT

This incident affected: Purchasing.